Employment

 

JOB TITLE:                                                                      CLASSIFICATION:

Lead Intake Specialist                                                       Full-time/Non Exempt

 

FUNCTION:

Under the direct supervision of the Intake Coordinator and the general guidance of the Shelter Coordinator, perform a variety of tasks related to the crisis center including but not limited to ensuring adherence to shelter policy and procedure, ordering supplies, tracking monthly data and completion of monthly reports, conducting initial intakes, assisting current shelter residents, and answering the 24-hour crisis line. Provide services under the parameters of the current DHS contract and other federal grants.

 

DUTIES AND RESPONSIBILITIES:

1.                Required Functions:  Must be able to lift 50 pounds. Must have ability to clearly communicate by typing, writing and speaking.

2.                Answer the 24-hour crisis line, agency lines and doors according to the center policy. Document all crisis calls in client database/crisis binder and dispatch domestic violence and rape advocates when called to do so.

3.                Monitor the overall security and safety of the shelter and its residents.  Conduct regular room checks to ensure safety and cleanliness, and thoroughly inspect room for unallowable items, such as medications, weapons, and cleaning supplies.

4.                Complete appropriate forms on all clients checking in and out of the shelter. Complete thorough and appropriate safety planning.  Issue client needed hygiene products and linens.

5.                Accurately fill out forms when performing duties, including logging/entering calls, bed sheet changes, monitoring meals, and logging medications.

6.                Provide crisis intervention and support to clients and document interaction.  Contact emergency personnel when needed.  Refer clients to Social Service Worker for follow-up support.

7.                Utilize the Trauma-Informed Care model while interacting with clients. Enforce rules, policies and procedures of the YCC in accordance with this model, and support shelter clients during their stay.

8.                Follow the policies and procedures of the CACFP program and maintain correct records for the client meal program.

9.                Maintain a supply of intake packets as well as necessary items in the shelter such as hygiene and linens.

10.             Complete daily shift reports and document shift information in client database.

11.             Assist in chores around the shelter including cleaning client rooms, kitchen, laundry room and main areas. Assist in washing, drying and folding shelter laundry.

12.             Assist in the training of new intake staff, volunteers, interns, and practicum students.

13.             Prepare weekly food order and work with the Shelter Coordinator to maintain correct record on CACFP program.

14.             Prepare weekly supply order and give to Food Prep Specialist/Facilities Manager.

15.             Prepare monthly reports as follows: shelter eligibility, total nights of shelter stay and any other reporting requests.

16.             Enter all client file DVO1 forms into the DHS system.

17.             Attend DVVAC weekly meetings. Assist DVVAC Manager, Shelter Coordinator or Intake Coordinator with additional reports as requested.

18.             Attend trainings requested by the Intake Coordinator. Complete 24 hours Domestic Violence training during first year of employment, and an additional 16 hours each year thereafter.  Provide documentation and accurately track training hours.

19.             All other duties as required.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

High school diploma or equivalent required. Secondary education/training in social work, psychology, sociology or related field preferred.  Must have the ability to assess the needs and provide supportive crisis intervention to victims and families dealing with family violence issues.  Excellent organizational and computer skills required as well as a good knowledge of community resources and services available.

 

JOB TITLE:                                                                                              CLASSIFICATION:

DV Bilingual Case Manager                                                                 Full-time/Non-Exempt

 

FUNCTION:

Under the direct supervision of the Shelter Manager, and the general guidance of the DVVAC Manager, assess client needs relevant to agency services (Spanish and English Speaking). Provide domestic violence case management to victims residing in the shelter and community. Establish a professional relationship and initiate services to meet client’s needs. Provide services under parameters of the VOCA Grant and DHS Contract.

 

DUTIES AND RESPONSIBILITIES:

 

1.      Required Functions:  Must be able to lift 50 pounds. Must have a reasonably clean driving record, valid driver’s license and ability to drive. Must have ability to clearly communicate by typing, writing and speaking in English and Spanish. Must have the ability to assess the needs and provide supportive case management to victims and families dealing with family violence issues.

2.      Meet with shelter clients within 48 hours of entering shelter to complete a safety plan, provide resources, assess needs and develop an action plan. Meet weekly with shelter clients to review progress.

3.      Meet with Spanish speaking community clients who request case management services but are not residing in shelter. Case Management to include: complete a safety plan, provide resources, assess needs and develop an action plan.

4.      Educate and assist clients in the dynamics of abusive relationships.

5.      Make appropriate referrals to other community agencies as needed.

6.      Collaborate with Domestic Violence Victim Advocate Program (DVVAP) to educate victims on the legal aspects including UVISA’s.

7.      Make appropriate referrals to DVVAP for assistance with protective orders and CVR applications.

8.      Assist with the intake process of victims entering the shelter as needed. Assist with intake office responsibilities and be to cover in emergency situations.

9.      Provide short-term crisis intervention, personal advocacy, information and referrals to walk-in victims of domestic violence in English and Spanish.

10.   Participate in rotating evening/weekend on-call duties.

11.   Facilitate weekly Spanish speaking domestic violence support groups, Spanish speaking parenting classes and English speaking domestic violence support groups to shelter residents, transitional housing residents, and community members.

12.   Develop knowledge of community resources including but not limited to: housing programs, public assistance programs, employment programs and educational assistance.

13.   Maintain accurate records on all clients and enter into client database.

14.   Track services rendered according to VOCA and DHS standards and submit monthly report to DVVAC Manager by 5th working day of each month. Assist DVVAC Manager to compile VOCA Quarterly Reports and YCC Annual Report.

15.   Conduct community outreach presentations and education to the Latino population.

16.   Give educational domestic violence presentations to the general public.

17.   Meet weekly with shelter staff in client staffing meeting to discuss client needs.

18.   Attend All Staff and DVVAC weekly meetings.

19.   Attend trainings as requested by the DVVAC Manager.

20.   Perform other duties as required.

 

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor Degree in social work, social sciences or related field required.  Social Service Worker License preferred. Prior experience working with individuals and families in crisis required. Must be able to read, write, and speak both Spanish and English. Must have the ability to assess the needs and provide supportive case management to victims and families dealing with family violence issues. Excellent organizational and computer skills required as well as a good knowledge of community resources and services available. Flexible schedule required.

 

 

 

 

 

Child Care Worker. Salary is $8.80 per hour. Full time position with benefits. Experience preferred but not necessary. Apply on-line or in person at YCC Family Crisis Center

Application and resume must both be provided in order for application to be considered. Please send resume to: [email protected]

 

Employment Application: https://www.ycchope.org/employment-application/